Return Policy

No order cancelations, returns OR exchanges.  Please review of policy thoroughly. 

Our shop does not accept returns or exchanges. Please make sure you order sizes accordingly. Any questions about sizing, please refer to coracohandmade@yahoo.com

We do not accept order cancellations.  Once your order is placed, it is processed and cannot be cancelled.    Should you cancel your order, there is no refund due to this policy. 

Should an order arrive damaged: please send us a photograph of the packaging and the contents within 3 days of receiving. If the three day window has been reached, we are not responsible.  Each  order will be addressed individually. 

Our policy lasts 3 days of your package arrival date. If 3 days have gone by since this day, unfortunately we can’t offer you a refund or exchange. All exchanges must be approved for prior to returning.

To be eligible for a return, your item must be unused and in the same condition that you received it. Tags in place, no stains or foul odors. It must also be in the original packaging with tags correctly attached. Please recognize that some of our apparel is made from custom printed fabric, and variations of color will occur with each batch.  This is not considered a defect in our merchandise.  Because each piece is hand cut and sewn, tiny threads will occasionally appear loose. This is not defective, they only need to be trimmed. We do our very best to correct these during quality control, however not all are always caught in time. Kindly remove the loose threads with scissors, this will not cause any harm to your apparel. 

non-returnable items:
sale items, sunglasses, apparel (tees, pullovers, leggings), bows 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a store credit will be issued. 

If your approved return is received back to us and indeed in good condition where it “should not” have been considered for a return ~ you will be responsible for a 25% restocking fee. Please be very accurate when explaining the reason for a return. Above the 25% restocking fee, your shipping will be NON-REFUNDABLE.

If you’ve done all of this and you still have not received your refund yet, please contact us at coracohandmade@yahoo.com


We are not responsible for lost, damaged or stolen packages. If your package arrives damaged, including the outside packaging, it is not our responsibility. We advise that you contact or file a claim with USPS/UPS. If your items arrive damaged with no obvious packaging issues, please contact us within 2 days of receiving your order. Please note that you will need to provide a photo of the item and the original packaging in order to be considered for a return. 

We are not responsible for replacing items. 

 

Shipping
To return your product, you should mail your product to: Cora & Co. Handmade , 32918 Vermont St. Livonia, MI 48150, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We highly recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

LOST PACKAGES

All Cora & Co. orders are shipped with tracking.   Once your item has been processed and shipped, you will receive an email for shipping confirmation.  Please continue to track your package to ensure delivery and that you are able to accept the package in person.  Cora & Co. is not responsible for packages once they are marked delivered by USPS or UPS.  

 

COUPON CODES:  

There are no price adjustments on coupon codes from previous orders.  There are no price adjustments from sale items from previous orders.  We cannot go back and apply a coupon code to a previous order.